فندق Grand Mercure أمباسادور سيول يونجسان 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.7/5 557 أراء

نضمن لكأفضل سعر
فندق Grand Mercure أمباسادور سيول يونجسان - Image 1
فندق Grand Mercure أمباسادور سيول يونجسان - Image 2
فندق Grand Mercure أمباسادور سيول يونجسان - Image 3
فندق Grand Mercure أمباسادور سيول يونجسان - Image 4
Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 سيول, كوريا الجنوبية

الوصف

خدمات الفندق الإضافية

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

الإقامات المتوفرة لدينا

غرفة

جناح مميز بغرفة نوم واحدة مع سرير كينج وسرير أريكة فاخر

  • 4 من الأشخاص كحد أقصى
  • m² 65 / sq ft 699
  • فرش السرير 1 x سرير (أسرّة) كينج

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موقع الفندق

فندق Grand Mercure أمباسادور سيول يونجسان

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 سيول
كوريا الجنوبية

نظام تحديد المواقع العالمي (GPS):37.531881, 126.962027

الهاتف
فاكس +82 2-2223-7778

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

A LA MAISON WINE & DINE

حانة صغيرة فرنسية حديثة راقية مع بار نبيذ متطور. تتحد عناصر التصميم الشرقية والغربية لتكوين أجواء فريدة وهادئة، وتحيط بها المساحات الخضراء، ويمكنك طلب أنوع النبيذ الرائعة من قائمة النبيذ العالمية.

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آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.7/5  557 أراء

تقييم TripAdvisor  5.0/5  572 أراء

2024 شهادة تميّز

Amazing Experience 10/10 Recommend

ملاحظة Tripadvisor 5.0/5

nikhils247 تقييم TripAdvisor المعتمد

I stayed at the Grand Mercure with my family in a two bedroom suite for 8 nights in April 2024. LOCATION: Fantastic location, connected to the Yongsan Train Station and Ipark Mall. Yongsan does not seem to be a popular location for tourists, but I believe this will soon change. Being able to walk every morning to a major subway and train station in Korea, centrally located no more than 1 transfer away from every major part of Seoul. The Ipark Mall has 4 different malls, including one 6 floor with just restaurants with every type of cuisine. ROOM: Spacious, clean, and modern room. Our room had a full kitchen with full size refrigerator and freezer, washing machine/dryer, dishwasher. All of these things came in handy with our 1 year old. Plenty of space for the family with the living room, kitchen, dining area, and two bedrooms and bathrooms. AMENITIES: Amazing gym/sauna/pool facilities in the hotel for guests to access. FOOD: Hotel lacks only in this category. But I believe because of it's close proximity to Ipark Mall, Yongsan Station, and restaurants in the building of Novotel and Ibis which are connected, there are plenty of great options to choose from. Thank you to all the staff of Grand Mercure that made our stay a great one. Next time I visit Seoul, there is no question where I will stay.

Dear nikhils247, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review and perfect rating! We are thrilled to hear that you and your family enjoyed your stay at the Grand Mercure. It is great to know that our convenient location, spacious and well-equipped rooms, and excellent amenities made your visit comfortable and enjoyable. We appreciate your feedback about the dining options and are pleased you found plenty of alternatives nearby. Your kind words about our staff are very encouraging, and we will certainly share them with the team. We look forward to welcoming you back on your next visit to Seoul! Wishing you an excellent year under the Blue Dragon :-) Sincerely, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

ABSOLUTELY AMAZING. Beautiful rooms and world class service.

ملاحظة Tripadvisor 5.0/5

stanleykee413 العائلات - تقييم TripAdvisor المعتمد

This is our second stay in the past year. The service is simply outstanding. It always feels like home. Our son was unwell and vomited at 10pm. Housekeeping wasn’t available then. A hotel staff, Ms Anne Ji, came knocking on our door, with tissue, wet wipes and a trash bag in hand. She clean the huge mess by hand with no gloves She wasn’t afraid to get dirty and cleaned up the room so throughly. This is a 5-star establishment and the service is a true reflection of it.

Dear stanleykee413, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review! We are delighted to hear that you had an amazing stay with us and that our service exceeded your expectations. Your kind words about Ms. Anne Ji are truly appreciated, and we will make sure to pass along your praise to her. Providing exceptional service, especially during unexpected situations, is our top priority, and we are thrilled that you felt at home with us. We look forward to welcoming you back for another fantastic stay in the future! Wishing you an excellent year under the Blue Dragon :-) Sincerely, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

It is an experience that we would prefer not to repeat

ملاحظة Tripadvisor 1.0/5

Masayoshi T تقييم TripAdvisor المعتمد

During our 12-day stay at this hotel, we informed the front desk that we were accompanied by a child and required a late check-out at 2 PM because our return flight to Tokyo was in the evening. However, despite having a silver membership status with Accor, we were told to check out at noon. It appears that being an Accor member does not provide any privileges or benefits here. While the membership does grant access to a late check-out option, the decision ultimately rests with the discretion of the reception staff on duty that day. The room is comfortable, but the walls do not block out noise well. We experienced disturbances from the room above us. It is not recommended to choose the Han-River view as the promoted river view is just a construction site. The air-conditioning did not cool the room properly, and even the maximum setting maintained the temperature at 23 degrees Celsius. We're not sure how the temperature is like during the summer. In term of service, there practical no service we experience this time. So we can't share much feedback on their service. Our decision to stay here primarily hinges on the location, which we consider to be crucial. We expected there to be a connecting bridge to Yongsan station like the Novotel and Ibis, but unfortunately, we were mistaken. To get to the station, we must traverse a lengthy walk of around 7-10 minutes. For the same rate, JW Marriot clearly provides a better value of money spent and service quality.

Dear Mr. Masayoshi, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your time at our hotel. We regret to inform you that we were unable to accommodate your request for a late check-out due to the high demand for rooms, particularly when the hotel is fully booked the day before. As we mentioned already at check-in, and as was the hotel was fully booked the day before, late checkout is subject to availability, and while we always endeavor to accommodate our guests' preferences, there are occasions when it may not be feasible. We understand the importance of flexibility, particularly when traveling with a child, and we apologize for any inconvenience this may have caused. Rest assured, we are committed to upholding the benefits and privileges of our membership program and will strive to ensure a more consistent experience for all our valued members in the future. We sincerely apologize for the inconvenience caused by the noise disturbances from the room above you . Rest assured that our dedicated staff members can diligently patrol the premises to pinpoint the source of the noise and courteously request the guests responsible to lower their volume. Regarding our location, we apologize for any misunderstanding regarding the connecting bridge to Yongsan station. Please note that the connecting bridge connects Seoul Dragon City from the Novotel side only to Yongsan station. While we do not have a connecting bridge from every side of our complex, we strive to provide convenient access to transportation options and will explore ways to enhance accessibility for our guests. Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the high standards of hospitality for which we are known. Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Discriminatory Policies at Grand Mercure Ambassador Hotel

ملاحظة Tripadvisor 1.0/5

mikewidow العائلات - تقييم TripAdvisor المعتمد

I am utterly disgusted by the discriminatory policies enforced at the Grand Mercure Ambassador Hotel in Seoul. Despite being advertised as a luxurious 5-star hotel with amenities such as a pool, sauna, and fitness club, access to these facilities is denied to individuals with tattoos. As a paying guest, I was appalled to discover that I was being discriminated against simply because of my body art. This blatant discrimination and harassment left me feeling humiliated and degraded. Never in my life have I experienced such injustice, especially in a country like South Korea that prides itself on democracy and progress. It is outrageous that a hotel in a democratic country would enforce such archaic and discriminatory policies. This is not 19th-century Japan or North Korea; there is no justification for such discriminatory treatment. I paid for access to these amenities as part of my booking fee, and to be denied them based on something as superficial as body art is not only unfair but also unacceptable. This experience has left a bitter taste in my mouth not only about the hotel but also about South Korea as a whole. I urge potential guests to reconsider staying at the Grand Mercure Ambassador Hotel until they rectify these discriminatory policies. No one should be made to feel unwelcome or inferior because of their appearance. Discrimination has no place in modern society, and it's high time that establishments like this hotel learn that lesson.

Dear Mr. Mikewidow, Thank you for sharing your feedback regarding your recent experience at the Grand Mercure Ambassador Hotel in Seoul. We sincerely apologize for any discomfort or inconvenience you may have experienced. We understand your concerns regarding our policy on tattoos, and we would like to clarify that our intention is not to discriminate but rather to maintain a safe and comfortable environment for all our guests, regardless of nationality. In Korea, tattoos were long associated with organized crime, particularly during the period of Japanese colonial rule when gangs began adopting tattoos influenced by the Japanese yakuza. Despite a growing interest in tattoo body art among younger generations, the prevailing perception in Korean culture still considers tattoos as taboo and associated with gang symbols, often seen as having the potential to negatively impact someone's reputation. As a result, many establishments, including hotels, have implemented policies regarding tattoos. Furthermore, we want to reassure you that we do not discriminate against anybody, whether Korean or foreign guests. The use of sauna and swimming pool facilities is not denied to guests with tattoos, especially those with small tattoos. However, for guests with larger tattoos that may be deemed inappropriate or disruptive to other guests, we offer a solution. Our fitness team is trained to provide discreet assistance, such as using tape to cover tattoos when necessary, allowing all guests to enjoy our amenities comfortably. While our current tattoo policy may create the impression that access to the sauna and swimming pool is restricted for guests with tattoos, we want to clarify that this is not the case. We recognize that our existing policy may lack clarity, and we are dedicated to revising it to ensure better understanding among our guests. We encourage open communication with our fitness staff to address any concerns or find suitable solutions tailored to individual needs. Our dedicated team is here to assist and ensure that every guest enjoys their stay to the fullest extent possible, regardless of body art. In our commitment to enhancing our services, we guarantee you that we will make every effort to try to amend our policies for the convenience of all our guests. Once again, we apologize for any distress caused, and we appreciate your understanding. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

The great hotel with best staff, strongly recommend!!

ملاحظة Tripadvisor 5.0/5

choiam1 تقييم TripAdvisor المعتمد

The purpose of writing this review is to compliment this hotel staff for their wonder service. Thanks to staff for making it such a comfortable stay at the hotel. I was there for one night with my wife and a child for all these days I was attended with utmost warmth. I would like to compliment entire staff for being so professional especially Julia at front office. She has been very impressive in her service. And I would like to visit this hotel again for this outstanding experience.

Dear Seaside664002, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience during your stay with us. It is wonderful to know that our staff, especially Julia at the front office, contributed to making your stay comfortable and enjoyable. We truly appreciate your recognition of our team's professionalism and warmth. We look forward to welcoming you, your wife, and child back to our hotel for another outstanding experience. Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-) Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

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